Marketplace Policy
LaunchShelf Marketplace Refund Policy
How refund eligibility, seller terms, digital access, delivery fees, and disputes are handled.
Effective August 10, 2026 · Version 2026-08-10
Seller Terms and Platform Rules
The seller’s published policy applies unless it conflicts with mandatory law, payment-provider rules, or this marketplace policy. Product pages identify the applicable seller policy before checkout.
Digital Products
Digital access may be restricted after a confirmed refund. A buyer should report corrupted, unsafe, materially misdescribed, or inaccessible files promptly and avoid further downloads while a claim is reviewed.
Physical and Hybrid Products
Eligibility can depend on fulfillment state, return condition, seller terms, and the reason for the request. Delivery fees are refunded only when required by the applicable policy or when delivery was not provided.
Refund Decisions
Approved refunds are limited to eligible paid amounts and are confirmed from server and provider records. Processing time after confirmation depends on the original payment method and provider.
Ask a policy question through the Platform Support form. Also review the Terms Of Service and Privacy Notice.